Thanks for using Wots for Consumer (also known as Wots for Residents), Wots for Law Enforcement or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our App or Services. It also explains the specific ways we use and disclose that information.
We value your privacy and promise not to use or disclose Personal Information except as expressly defined in this document. Please read this entire document, but we think it is important to highlight a few guiding principles:
(a) We won’t sell your information to 3rd parties for any consumer advertising or promotional purposes
(b) We won’t allow 3rd parties to collect information about you through our Services for any commercial purposes
(c) We won’t allow customers of Wots for Law Enforcement to access your Personal Information, or meta-data associated with your personal information, except with regard to resolving the specific issue you submitted through the service unless required by a Court Order.
These definitions should help you understand this policy. When we say “we,” “us,” “our,” and “Wots” we are referring to C & S Strategies LLC d/b/a Wots, a State of Delaware limited liability company. We provide a platform that connects persons of the public with persons of law enforcement (the “Services”). When we say “Member,” we are referring to the person or entity that is registered with us to use the Services. When we say “Designated Employee”, we are referring to employees of Law Enforcement entities with which Wots has entered into a contract to provide Services. When we say “you,” we are referring either to a Member or to some other person who visits any of our Websites or downloads of our Mobile Application. A “Law Enforcement user” is a Member who receives information from or communicates with Members of the public through the Service. A “Wots Consumer user” is a Member who submits information to law enforcement through the Service. “Personal Information” means information that can be used to identify you, including, but not limited to, first and last name, date of birth, email address, gender or other demographic information.
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us by postal mail or email at:
Attn. Privacy Officer
122 Spring Street, #5S
New York, NY 10012
This section describes the information collected by Wots in order for the Services to function as our Members expect. For information on how this information will be used refer to section 6.
(c) Information from your use of the Service: We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(e) Information from the use of our Mobile Apps: When you use our mobile apps, we may collect certain information in addition to information described elsewhere in this Policy. For example, we may collect information about the type of device and operating system you use. Push notifications and location services are required to effectively use the Service and as such our Service will understand your location when you are using the application. We may use mobile analytics software (such as Fabric.io) to better understand how people use our application. We may collect information about how often you use the application and other performance data.
We may use and disclose Personal Information only for the following purposes:
(a) To promote use of our services to you. For example, if you leave your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to suggest additional features of our Services that you might consider using.
(b) To promote use of our services to others. We will not directly use your Personal Information to advertise our Services to potential or other users like you without your express (“opt-in”) permission. We may however use your demographic information combined with the demographic information of other users in a completely anonymous analysis to identify the general types of persons who may benefit from this service. (For example, we may determine that “women between 30-40 with children” are likely to use the Service regularly and choose to promote our Services to that demographic.)
(b) To send you informational and promotional content that you may choose (or “opt in”) to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
(d) To communicate with our Members about their account and provide customer support.
(f) To protect the rights and safety of our Members and third parties, as well as our own.
(g) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(h) To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
(i) To prosecute and defend a court, arbitration, or similar legal proceeding.
(j) To provide, support, and improve the Services we offer. This includes our use of the data that our Members provide us in order to enable our Members to use the Services. This also includes, for example, aggregating information from your use of the Services or visit to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you submitted to Law enforcement officials through the Service with third parties to provide and support our Services or to make certain features of the Services available to you. When we do have to share Personal Information with third parties, we protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this policy.
(k) To provide insights or suggestions to you or law enforcement officials. This includes adding features that anonymously compare Members’ submissions to law enforcement officials, using data to give insights about the issues and the resolution of issues by the law enforcement officials. Some of these suggestions are generated by use of our Data Science Projects.
This section applies only to Members of Wots for Law Enforcement. All information submitted by you or generated by you through use of this application is available to your employer. This includes, but is not limited to, the times when you are using the app, your location, the issues assigned to you, and all the details you submit regarding any resolutions of the issue. We do not record or track your location when you have indicated you are not working through use of the off-duty feature in Wots for Officer.
Users of Wots Consumer Services are asked to rate their experience when an issue is resolved. This information is not available to your employer at an individual level and will only be shared when it is aggregated at an anonymous level to identify patterns that are NOT specific to an individual Member of Wots for Law Enforcement. For example, district 2 has an average rating of “4.3” for resolving parking issues and district 3 has an average rating of “3.9” for resolving parking issues.
As you use our Services to submit information to Law enforcement officials, you may import into our system Personal Information about other people. You are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. Consistent with the uses of Personal Information covered in Section 6, we may transfer Personal Information to companies that help us promote, provide, or support our Services or the services of our Members (“Service Providers”). All Service Providers enter into a contract with us that protects Personal Information and restricts their use of any Personal Information consistent with this policy. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers. We may share this information with third parties in line with the approved uses in Section 6.
We will retain Personal Information we process on behalf of our Members for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
(a) Blog. We may have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us. If we are unable to remove your information, we will tell you why.
(b) Social media platforms and widgets. Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service providers. Sometimes, we need to use third party Service Providers in order to provide and support the features of our Services. For example, if it is necessary to provide you something you have requested, then we may share your Personal Information with a Service Provider for that purpose. We will tell you we are working with a Service Provider whenever reasonably possible, and you may request at any time the names of our Service Providers. Just like with the other third parties we work with, these third party Service Providers enter into a contract that requires them to use your Personal Information in a manner that is consistent with this policy.
If a security breach causes an unauthorized intrusion into our system that materially affects you, then Wots will notify you as soon as possible and later report the action we took in response.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Wots for Law Enforcement and Wots for Consumer accounts require a validation code sent to your mobile device to log in. Wots for Law Enforcement additionally requires you to validate your email address unless the requirement is waived by your Employer. You must keep your mobile device and email account information secure and never share it with a third party.
Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information.
We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information.
“Do Not Track” is a standard that is currently under development. Because it is not yet finalized, Wots for Consumer and Wots for Law Enforcement adheres to the standards in this policy and does not monitor or follow any Do Not Track browser requests.